Shipping policy

Where Orders Are Shipped From

Our products are stored and dispatched from overseas fulfilment warehouses.

Order Processing

Orders are normally processed within 1 business day after your order has been placed.

Orders are not processed on weekends or UK public holidays. Orders placed during these periods will begin processing on the next business day.

Once your order has been dispatched, you will receive shipping confirmation and tracking information when available.

Estimated Delivery Time

After processing, the estimated transit time is:

5–9 business days

Therefore, the estimated total time from placing your order to delivery is approximately:

6–10 business days

Business days are Monday to Friday and exclude UK public holidays.

These are estimated delivery times rather than guaranteed delivery dates. Occasionally, circumstances such as customs processing, carrier delays, severe weather or unusually high shipping volumes may result in a longer delivery time.

Shipping Costs

We offer FREE standard shipping on all orders within the United Kingdom.

There is no minimum order value required to qualify for free standard shipping.

Customs, Duties & Import Charges

Customers will not be charged additional customs duties or import fees upon delivery. Where applicable, these costs are handled as part of our fulfilment process.

Order Tracking

Once tracking information becomes available, you can track your order through our Track My Order page.

Please note that tracking information may not become active immediately after dispatch. The tracking status will update once the shipping carrier scans your parcel into its network.

Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with the carrier.

Occasional delays can occur due to customs processing, carrier disruption, severe weather, public holidays or other circumstances outside our direct control.

We will nevertheless assist you in resolving delivery problems.

Lost Packages

If a shipment is confirmed as lost in transit, please contact us.

After confirming the loss with the carrier, we will provide an appropriate resolution, such as a replacement or refund.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

If your order has not yet been dispatched, we will make reasonable efforts to update the address. Once an order has been dispatched, we may not be able to change its destination.

Questions About Your Order

Do you have questions about your order? Chances are you are not the first to ask this question, so please check our frequently asked questions page first. Is your question not there? Please contact us:

Company name: Agency JS Limited

Company number: 76627078

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077

Email: Info@bella-onlineshop.co.uk

Telephone number: +44 20 3769 3242