Refund policy

You have the right to return your order up to 30 days after delivery without giving any reason. 

For returns, please contact us at Info@bella-onlineshop.co.uk within 30 days of the delivery of your order. We will be happy to assist you in returning your order to us for a refund.

Conditions for returns:

• The product may only have been used to the extent necessary to assess it.
• All parts and any accessories must be included.
• The original packaging does not need to be undamaged, but must be present.

Exceptions:

• Business orders are excluded from the right of withdrawal, unless otherwise agreed.

Refund:

• The full purchase amount will be refunded within 14 days of receipt of the return package via the original payment method.

Return costs:

• Please note: The costs for return shipping are borne by the customer.
• We recommend always using a tracking code when returning items. This prevents loss during transport.

Cancellation of order:

• Orders can be cancelled before shipment by contacting us. Once shipped, customers may cancel by returning items in accordance with our return policy.

Contact:

We can be reached 7 days a week at:

Company name: Agency JS Limited

Company number: 76627078

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077

Email: Info@bella-onlineshop.co.uk

Telephone number: +44 20 37693242