Bella
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FREE DELIVERY
FREE DELIVERY
Add 2 more product for a 10% discount!
Free Delivery
30-day returns
Our products are stored and dispatched from overseas fulfilment warehouses.
Orders are normally processed within 1 business day after your order has been placed.
Orders are not processed on weekends or UK public holidays. Orders placed during these periods will begin processing on the next business day.
Once your order has been dispatched, you will receive shipping confirmation and tracking information when available.
After processing, the estimated transit time is:
5–9 business days
Therefore, the estimated total time from placing your order to delivery is approximately:
6–10 business days
Business days are Monday to Friday and exclude UK public holidays.
These are estimated delivery times rather than guaranteed delivery dates. Occasionally, circumstances such as customs processing, carrier delays, severe weather or unusually high shipping volumes may result in a longer delivery time.
We offer FREE standard shipping on all orders within the United Kingdom.
There is no minimum order value required to qualify for free standard shipping.
Once tracking information becomes available, you can track your order through our Track My Order page.
Please note that tracking information may not become active immediately after dispatch. The tracking status will update once the shipping carrier scans your parcel into its network.
If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with the carrier.
Occasional delays can occur due to customs processing, carrier disruption, severe weather, public holidays or other circumstances outside our direct control.
We will nevertheless assist you in resolving delivery problems.
If a shipment is confirmed as lost in transit, please contact us.
After confirming the loss with the carrier, we will provide an appropriate resolution, such as a replacement or refund.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible.
If your order has not yet been dispatched, we will make reasonable efforts to update the address. Once an order has been dispatched, we may not be able to change its destination.
You have30 days from the date your order is delivered to request and return your order.
To start a return, please contact us at Info@bella-onlineshop.co.uk within the 30-day return period.
To be eligible for a return:
Orders made for business purposes are excluded from the consumer right of withdrawal unless otherwise agreed.
For standard change-of-mind returns, the customer is responsible for the cost of return shipping.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
If the product is defective, damaged, or we sent you the wrong item, we will cover the reasonable cost of returning the product.
Once we receive and inspect your returned order, we will process the applicable refund.
Approved refunds will be made to the same payment method originally used for the purchase.
The full applicable purchase amount will be refunded within 14 days after we receive the returned goods.
After we issue the refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
We do not charge a restocking fee.
If your order has not yet been shipped, please contact us at Info@bella-onlineshop.co.uk as soon as possible to request cancellation.
If your order has already been shipped, you may return it after delivery in accordance with the return procedure described above.
Company name: Agency JS Limited
Company number: 76627078
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077
Email: Info@bella-onlineshop.co.uk
Telephone number: +44 20 3769 3242